Help before and during your trip

We help with orders, eSIM installation, SIM activation, data settings and usage.

In-app support

After signing in, choose My → Customer Support → New enquiry. Do not send passwords, payment security data or complete eSIM QR codes.

Contact

Email: cs@hankatong.app
Telephone: +82 70-8691-4688
Hours: 10:00–18:00 KST, every day
Contracting party: HANKATONG LTD, Company number 16087577
Registered office: Office 10779, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

Topics

Orders, payments, cancellations and refunds
eSIM QR, one-tap and manual installation
SIM delivery and ICCID activation
APN, roaming and network connection
Usage, validity and extensions
Account, privacy and deletion

Emergency notice

HANKATONG CONNECT is not an emergency communications service. Contact local police, fire, medical or public services in an emergency.